OrderlyEmails

Guides, how-to articles and solutions to common problems. OrderlyEmails helps you create beautiful Shopify email notifications that sell more.

Bjorn Forsberg avatar Blanca Gongora avatar Lauro Oller avatar +2
45 articles in this collection
Written by Bjorn Forsberg, Blanca Gongora, Lauro Oller and 2 others
How to

Underline and hyperlink text in your emails

Explains how you can easily underline and hyperlink text in your emails, using the OrderlyEmails editor.
Blanca Gongora avatar
Written by Blanca Gongora
Updated over a week ago

How are gift card details displayed in OrderlyEmails?

Explains how to get the Gift Card details displayed in the Gift Card Created template
Valeria Marin Hernandez avatar
Written by Valeria Marin Hernandez
Updated over a week ago

Change the "from" email address

Instructions for adjusting the "Customer email" field, which is used to send notification emails from your Shopify store.
Bjorn Forsberg avatar
Written by Bjorn Forsberg
Updated over a week ago

Setup multi-language emails (when using the Lang Shop app)

Instructions for setting up multi-language Shopify email notifications when using the LangShop app on your website.
Nelvin Empleo avatar
Written by Nelvin Empleo
Updated over a week ago

Automatically add Terms of Service and Refund Policy PDFs

Explains how to add your Legal documents to your Order Confirmation email
Valeria Marin Hernandez avatar
Written by Valeria Marin Hernandez
Updated over a week ago

Change the subject line of an email

Instructions for changing the subject lines of the Shopify notification emails.
Bjorn Forsberg avatar
Written by Bjorn Forsberg
Updated over a week ago

Add an image or GIF to your email

How to add the image section to an email. Images support JPG, PNG and GIF file formats.
Bjorn Forsberg avatar
Written by Bjorn Forsberg
Updated over a week ago

How do I get the text of my emails displayed from right to left?

Get your emails text displayed from right to left with just a click.
Blanca Gongora avatar
Written by Blanca Gongora
Updated over a week ago

Setup multi-language emails (when using Weglot app)

Instructions for setting up multi-language Shopify email notifications, when using the Weglot app on your website.
Bjorn Forsberg avatar
Written by Bjorn Forsberg
Updated over a week ago

Setup multi-language emails (when using the Langify v2 app)

Instructions for setting up multi-language Shopify email notifications, when using the Langify app on your website.
Bjorn Forsberg avatar
Written by Bjorn Forsberg
Updated over a week ago

Setup multi-language emails (when using the Translation Lab app)

Instructions for setting up multi-language Shopify email notifications, when using the Translation Lab app on your website.
Blanca Gongora avatar
Written by Blanca Gongora
Updated over a week ago

Use Wonderment for the track package buttons

Instructions for using the Wonderment (wonderment.com) app tracking pages for the Track Package buttons in shipping emails
Bjorn Forsberg avatar
Written by Bjorn Forsberg
Updated over a week ago

Use Rush for the track package buttons

Instructions for integrating the Rush (tryrush.io) app for the Track Package buttons in shipping emails
Bjorn Forsberg avatar
Written by Bjorn Forsberg
Updated over a week ago

Use AfterShip for the track package buttons

Instructions for integrating the AfterShip app for the Track Package buttons in shipping emails
Bjorn Forsberg avatar
Written by Bjorn Forsberg
Updated over a week ago

Add the SendOwl download link for digital products

Instructions for setting up SendOwls digital goods download link in your OrderlyEmails design
Bjorn Forsberg avatar
Written by Bjorn Forsberg
Updated over a week ago

Add a Automated PDF link to your Shopify emails (when using the Order Printer Pro app)

Instructions for adding the Order Printer Pro automated PDF link to an email, so customers can download receipts / invoices themselves.
Bjorn Forsberg avatar
Written by Bjorn Forsberg
Updated over a week ago

Add a download invoice link to your Shopify emails (when using the Invoice Falcon app)

Instructions for adding the Invoice Falcon download link to an email, so customers can download invoices themselves.
Bjorn Forsberg avatar
Written by Bjorn Forsberg
Updated over a week ago

Apply automatic discount to abandoned checkout recovery emails

You can automatically apply a discount to your abandoned checkout recovery emails, which send a pre-filled cart to your customers.
Bjorn Forsberg avatar
Written by Bjorn Forsberg
Updated over a week ago

Integration with Personal Discounts (by Solvenium)

How to setup the personal discounts in your OrderlyEmails designs, to provide customers with unique discount codes.
Bjorn Forsberg avatar
Written by Bjorn Forsberg
Updated over a week ago

Integrate the post-purchase survey from the GrapevineEXTRA (by Union Works)

How to set up a post-purchase survey in your Shipping Confirmation/Delivery Emails
Blanca Gongora avatar
Written by Blanca Gongora
Updated over a week ago

Use a self-hosted custom font in the email designs (Advanced)

Advanced guide for using a custom font in the email designs.
Bjorn Forsberg avatar
Written by Bjorn Forsberg
Updated over a week ago

Updates needed for Store Pickup + Delivery app by Zapiet

Instructions for supporting the Store Pickup + Delivery app by Zapiet, in your Shopify email notifications.
Bjorn Forsberg avatar
Written by Bjorn Forsberg
Updated over a week ago

Go back to Shopify's default emails design?

Instructions for going back to Shopify's default email designs with just a few steps.
Blanca Gongora avatar
Written by Blanca Gongora
Updated over a week ago

Add cancellation reason to the Order Cancelled email

Explains how to add cancellation reason to the Order Cancelled email.
Blanca Gongora avatar
Written by Blanca Gongora
Updated over a week ago

Manually updating email links

This article describes how you can update the email links manually, to the latest version.
Bjorn Forsberg avatar
Written by Bjorn Forsberg
Updated over a week ago
FAQs and Troubleshooting

Can I re-align the email text?

Explains why it’s not possible to re-align the text in the emails within the editor.
Blanca Gongora avatar
Written by Blanca Gongora
Updated over a week ago

How does the tracking button work

Explains how the 'Track Package' button works in the Shipping confirmation and Shipping update emails of OrderlyEmails.
Lauro Oller avatar
Written by Lauro Oller
Updated over a week ago

Sending test emails

Explains how test emails work and what to expect
Blanca Gongora avatar
Written by Blanca Gongora
Updated over a week ago

Hide product details on the Fulfillment Request email and New Order (Internal) email

Explains why the Fulfillment Request email and the New Order (Internal) email always shows weight, brand, and SKU
Blanca Gongora avatar
Written by Blanca Gongora
Updated over a week ago

Why isn’t the link working in the ‘Customer Invite’ email?

Explains how to ensure that the 'Activate Account' button link works in the 'Customer Invite' email.
Blanca Gongora avatar
Written by Blanca Gongora
Updated over a week ago

Do I need to keep the OrderlyEmails app installed after exporting the email templates?

Explains why we need to keep the app installed for some advanced features of the app to work properly.
Blanca Gongora avatar
Written by Blanca Gongora
Updated over a week ago

Do I need to update my emails when changing my website theme?

Information about how the email designs are not linked to the website, so changing one will not affect the other.
Bjorn Forsberg avatar
Written by Bjorn Forsberg
Updated over a week ago

Email client compatibility for OrderlyEmails templates

The email templates created by OrderlyEmails are tested and optimized for the following email clients.
Bjorn Forsberg avatar
Written by Bjorn Forsberg
Updated over a week ago

Why are my emails marked as Spam?

How to ensure that the emails sent by Shopify are more likely to be delivered to the customers inbox.
Blanca Gongora avatar
Written by Blanca Gongora
Updated over a week ago

How do I change the price currency?

How to check and change the currency used in your emails.
Blanca Gongora avatar
Written by Blanca Gongora
Updated over a week ago

Why do fonts look different in some emails?

In some email software custom fonts are not supported, and will use a fallback font instead.
Bjorn Forsberg avatar
Written by Bjorn Forsberg
Updated over a week ago

I'm seeing code instead of the email design, when Shopify send the emails.

Steps to update your Shopify emails to use HTML instead of plain-text when sending emails.
Bjorn Forsberg avatar
Written by Bjorn Forsberg
Updated over a week ago

Recommended Products section isn't updating or showing

Troubleshooting guide if the "Recommended Products" sections isn't updating or showing in your emails.
Blanca Gongora avatar
Written by Blanca Gongora
Updated over a week ago

"{{ custom message }} missing" error when saving an email in Shopify

Bjorn Forsberg avatar
Written by Bjorn Forsberg
Updated over a week ago