FORSBERG+two

Bjorn Forsberg

Blanca Gongora

Valeria Marin

Guides, how-to articles and solutions to common problems. OrderlyEmails helps you create beautiful Shopify email notifications that sell more.

OrderlyEmails

Instructions for installing OrderlyEmails into your Shopify account

Installing OrderlyEmails

Pricing, free trials and subscriptions

Instructions for stopping the app subscriptions by uninstalling the app.

Cancelling your subscription

OrderlyEmails can not send any emails, it is a design tool which upgrades the emails that Shopify is sending for your store

Newsletters and mass emails support

Instructions for going back to Shopify's default email designs with just a few steps.

Go back to Shopify's default emails

Getting started

The magic designer styles your emails to match your website design, automatically!

Using the "Magic Designer"

Explains how you can easily underline and hyperlink text in your emails, using the OrderlyEmails editor.

Underline, bold and hyperlink text

How to add the image section to an email. Images support JPG, PNG and GIF file formats.

Adding images and GIFs

Explains why it’s not possible to re-align the text in the emails within the editor.

Re-aligning the email text

Instructions for adjusting the "Sender email" field, which is used to send notification emails from your Shopify store.

Change the "from" email address

Instructions for changing the subject lines of the Shopify notification emails.

Changing the subject line

Advanced guide for using a custom font in the email designs.

Using a self-hosted custom font in the email designs (Advanced)

Explains how to add your Legal documents to your Order Confirmation email

Adding Terms of Service and Refund Policy PDFs

Explains how to add cancellation reason to the Order Cancelled email.

Adding cancellation reason

Customizing your theme & emails

Instructions for setting up multi-language Shopify email notifications when using Translate & Adapt by Shopify on your website.

Multi-language emails (Translate & Adapt by Shopify)

Instructions for setting up multi-language Shopify email notifications, when using the Weglot app on your website.

Multi-language emails (Weglot app)

Instructions for setting up multi-language Shopify email notifications when using the LangShop app on your website.

Multi-language emails (Lang Shop app)

Instructions for setting up multi-language Shopify email notifications, when using the Langify app on your website.

Multi-language emails (Langify v2 app)

Instructions for setting up multi-language Shopify email notifications, when using the G| Translate app on your website.

Multi-language emails (G|Translate app)

Instructions for setting up multi-language Shopify email notifications, when using the Translation Lab app on your website.

Multi-language emails (Translation Lab app)

Get your emails text displayed from right to left with just a click.

Right-to-left text support

Nelvin Empleo

Translation & multi-language

You can automatically apply a discount to your abandoned checkout recovery emails, which send a pre-filled cart to your customers.

Apply automatic discounts to abandoned checkout recovery emails

Information about the recommended products section which can be added to emails to increase repeat purchases

Recommended products overview

Explains how to get the Gift Card details displayed in the Gift Card Created template

Gift cards overview

Troubleshooting guide if the "Recommended Products" sections isn't updating or showing in your emails.

Recommended Products section isn't updating or showing

Discounts, Gift cards & Recommended products

Instructions for adding the Order Printer Pro automated PDF link to an email, so customers can download receipts / invoices themselves.

Order Printer Pro app: Invoice download links

Instructions for integrating the AfterShip app for the Track Package buttons in shipping emails

AfterShip app: Track package buttons

How to setup the personal discounts in your OrderlyEmails designs, to provide customers with unique discount codes.

Personal Discounts app: Unique discount codes

Instructions for integrating the Rush (tryrush.io) app for the Track Package buttons in shipping emails

Rush app: Track package buttons

Instructions for setting up SendOwls digital goods download link in your OrderlyEmails design

SendOwl app: Digital products download link

Instructions for adding the Sufio invoice link to an email, so customers can download invoices themselves.

Sufio app: Invoice download links

Instructions for using the Wonderment (wonderment.com) app tracking pages for the Track Package buttons in shipping emails

Wonderment app: Track package buttons

How to set up a post-purchase survey in your Shipping Confirmation/Delivery Emails

GrapevineEXTRA app: Post-purchase surveys

Instructions for supporting the Store Pickup + Delivery app by Zapiet, in your Shopify email notifications.

Zapiet Store Pickup + Delivery app

Integrations

Information about how the email designs are not linked to the website, so changing one will not affect the other.

Do I need to update my emails when changing my website theme?

In some email software custom fonts are not supported, and will use a fallback font instead.

Why do fonts look different in some emails?

The email templates created by OrderlyEmails are tested and optimized for the following email clients.

Email client compatibility for OrderlyEmails templates

Steps to update your Shopify emails to use HTML instead of plain-text when sending emails.

I'm seeing code instead of the email design, when Shopify send the emails.

Troubleshooting guide if the Product Variants aren't showing in your emails.

The Product Variants aren't showing in the my emails

Explains how the 'Track Package' button works in the Shipping confirmation and Shipping update emails of OrderlyEmails.

How does the tracking button work

Explains how test emails work and what to expect

Sending test emails

Explains why the Fulfillment Request email and the New Order (Internal) email always shows weight, brand, and SKU

Hide product details on the Fulfillment Request email and New Order (Internal) email

Explains how to ensure that the 'Activate Account' button link works in the 'Customer Invite' email.

Why isn’t the link working in the ‘Customer Invite’ email?

Product options are supported by all of our templates, and no changes are needed for them to work correctly

Are "Product Options" supported?

Explains why we need to keep the app installed for some advanced features of the app to work properly.

Do I need to keep the OrderlyEmails app installed after exporting the email templates?

How to ensure that the emails sent by Shopify are more likely to be delivered to the customers inbox.

Why are my emails marked as Spam?

How to check and change the currency used in your emails.

How do I change the price currency and its formatting?