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Information about how the email designs are not linked to the website, so changing one will not affect the other.

Do I need to update my emails when changing my website theme?

In some email software custom fonts are not supported, and will use a fallback font instead.

The email templates created by OrderlyEmails are tested and optimized for the following email clients.

Steps to update your Shopify emails to use HTML instead of plain-text when sending emails.

Troubleshooting guide if the Product Variants aren't showing in your emails.

Explains how the 'Track Package' button works in the Shipping confirmation and Shipping update emails of OrderlyEmails.

Explains how test emails work and what to expect

Explains why the Fulfillment Request email and the New Order (Internal) email always shows weight, brand, and SKU

Explains how to ensure that the 'Activate Account' button link works in the 'Customer Invite' email.

Product options are supported by all of our templates, and no changes are needed for them to work correctly

Explains why we need to keep the app installed for some advanced features of the app to work properly.

How to ensure that the emails sent by Shopify are more likely to be delivered to the customers inbox.

How to check and change the currency used in your emails.

Explains how to correct to solve the "body is missing the {{custom_message}} drop" error

Instructions for going back to Shopify's default email designs with just a few steps.

Find answers and get help from Intercom Support and Community Experts

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