FORSBERG+two

Information about how the email designs are not linked to the website, so changing one will not affect the other.

Do I need to update my emails when changing my website theme?

In some email software custom fonts are not supported, and will use a fallback font instead.

Why do fonts look different in some emails?

The email templates created by OrderlyEmails are tested and optimized for the following email clients.

Email client compatibility for OrderlyEmails templates

Steps to update your Shopify emails to use HTML instead of plain-text when sending emails.

I'm seeing code instead of the email design, when Shopify send the emails.

Troubleshooting guide if the Product Variants aren't showing in your emails.

The Product Variants aren't showing in the my emails

Explains how the 'Track Package' button works in the Shipping confirmation and Shipping update emails of OrderlyEmails.

How does the tracking button work

Explains how test emails work and what to expect

Previewing and Sending test emails

Explains why the Fulfillment Request email and the New Order (Internal) email always shows weight, brand, and SKU

Hide product details on the Fulfillment Request email and New Order (Internal) email

Explains how to ensure that the 'Activate Account' button link works in the 'Customer Invite' email.

Why isn’t the link working in the ‘Customer Invite’ email?

Product options are supported by all of our templates, and no changes are needed for them to work correctly

Are "Product Options" supported?

Explains why we need to keep the app installed for some advanced features of the app to work properly.

Do I need to keep the OrderlyEmails app installed after exporting the email templates?

How to ensure that the emails sent by Shopify are more likely to be delivered to the customers inbox.

Why are my emails marked as Spam?

How to check and change the currency used in your emails.

How do I change the price currency and its formatting?

Explains how to correct to solve the "body is missing the {{custom_message}} drop" error

"body is missing the {{custom_message}} drop" error when saving an email in Shopify

Instructions for going back to Shopify's default email designs with just a few steps.

Go back to Shopify's default emails

This explains how to update the pickup instructions for the 'Ready for Pickup' email notification.

Update pickup instructions

Bjorn Forsberg

Blanca Gongora

Nelvin Empleo

FAQs and Troubleshooting

OrderlyPrint

OrderlyEmails

Order Printer Templates

Order Printer Pro

Find answers and get help from Intercom Support and Community Experts

Empty Help Center

Uh oh. That page doesn’t exist.

Disappointed

Neutral

Smiley

Title

Track the progress of all tickets related to your company.

Tickets portal.

{assigneeName} needs more information from you