The tracking button is an essential part of the Shipping related emails in Shopify. The Shipping confirmation and Shipping update email templates in our OrderlyEmails app allow you to choose if the customer should track their shipment status using the fulfillment tracking number, the Shopify order status page, or through a third-party tracking app.
Links to Tracking Number (default)
When linked to the Tracking Number (default), our app uses the tracking URL generated by Shopify. The link on the tracking button is based on the carrier and tracking number that you add when fulfilling the order in the Shopify Admin. Our app will include that link in the emails.
For example, if you select the correct carrier and add the corresponding tracking number when fulfilling an order in your Shopify Admin, then the emails will correctly include the link that Shopify generates for your shipping carrier on the button. If no tracking information is added when fulfilling, then the button will be hidden
Note: On our app editor, you might see DHL as your carrier, but this is just a placeholder. The final email code will automatically show the carrier that you select in the Shopify Admin, as well as use the tracking link and tracking number you add during fulfillment.
Links to Order status page by Shopify
When it's set to redirect to the Order status page by Shopify, then your customer will be redirected to their Shopify order status page when they click the button, where they can confirm the stage the order is in.
Links to a tracking app
You could also select the tracking service if you are using one of the listed options in the app. Once you have selected that option, then we automatically adjust the email code so that the button points your customers to the apps tracking service page on your site.
If ever your shipping/tracking app is not included on the dropdown list, reach out to us so we can check the possibility of it being added to the list.