OrderlyEmails

Guides, how-to articles and solutions to common problems. OrderlyEmails helps you create beautiful Shopify email notifications that sell more.

36 articles in this collection
Written by Bjorn Forsberg and Blanca Gongora

Getting started

Installing OrderlyEmails

Instructions for installing OrderlyEmails into your Shopify account

Written by Bjorn Forsberg
Updated over a week ago

How much does OrderlyEmails cost?

Pricing information for OrderlyEmails

Written by Bjorn Forsberg
Updated over a week ago

Key features explained

What does the "Magic Designer" do?

The magic designer styles your emails to match your website design, automatically!

Written by Bjorn Forsberg
Updated over a week ago

How do the "Recommended products" work?

Information about the recommended products section which can be added to emails to increase repeat purchases

Written by Bjorn Forsberg
Updated over a week ago

Are "Product Options" supported?

Product options are supported by all of our templates, and no changes are needed for them to work correctly

Written by Bjorn Forsberg
Updated over a week ago

Can I send marketing or mass emails using OrderlyEmails

OrderlyEmails can not send any emails, it is a design tool which upgrades the emails that Shopify is sending for your store

Written by Bjorn Forsberg
Updated over a week ago

How to

Add cancellation reason to the Order Cancelled email

Explains how to add cancellation reason to the Order Cancelled email.

Written by Blanca Gongora
Updated over a week ago

Change the "from" email address

Instructions for adjusting the "Customer email" field, which is used to send notification emails from your Shopify store.

Written by Bjorn Forsberg
Updated over a week ago

Change the subject line of an email

Instructions for changing the subject lines of the Shopify notification emails.

Written by Bjorn Forsberg
Updated over a week ago

Add an image or GIF to your email

How to add the image section to an email. Images support JPG, PNG and GIF file formats.

Written by Bjorn Forsberg
Updated over a week ago

How do I get the text of my emails displayed from right to left?

Get your emails text displayed from right to left with just a click.

Written by Blanca Gongora
Updated over a week ago

Setup multi-language emails (when using Weglot app)

Instructions for setting up multi-language Shopify email notifications, when using the Weglot app on your website.

Written by Bjorn Forsberg
Updated over a week ago

Setup multi-language emails (when using the Langify v2 app)

Instructions for setting up multi-language Shopify email notifications, when using the Langify app on your website.

Written by Bjorn Forsberg
Updated over a week ago

Setup multi-language emails (when using the Translation Lab app)

Instructions for setting up multi-language Shopify email notifications, when using the Translation Lab app on your website.

Written by Blanca Gongora
Updated over a week ago

Use AfterShip for the track package buttons

Instructions for integrating the AfterShip app for the Track Package buttons in shipping emails

Written by Bjorn Forsberg
Updated over a week ago

Add the SendOwl download link for digital products

Instructions for setting up SendOwls digital goods download link in your OrderlyEmails design

Written by Bjorn Forsberg
Updated over a week ago

Add a Automated PDF link to your Shopify emails (when using the Order Printer Pro app)

Instructions for adding the Order Printer Pro automated PDF link to an email, so customers can download receipts / invoices themselves.

Written by Bjorn Forsberg
Updated over a week ago

Add a download invoice link to your Shopify emails (when using the Sufio app)

Instructions for adding the Sufio invoice link to an email, so customers can download invoices themselves.

Written by Bjorn Forsberg
Updated over a week ago

Add a download invoice link to your Shopify emails (when using the Invoice Falcon app)

Instructions for adding the Invoice Falcon download link to an email, so customers can download invoices themselves.

Written by Bjorn Forsberg
Updated over a week ago

Apply automatic discount to abandoned checkout recovery emails

You can automatically apply a discount to your abandoned checkout recovery emails, which send a pre-filled cart to your customers.

Written by Bjorn Forsberg
Updated over a week ago

Integration with Personal Discounts (by Solvenium)

How to setup the personal discounts in your OrderlyEmails designs, to provide customers with unique discount codes.

Written by Bjorn Forsberg
Updated over a week ago

Integrate the post-purchase survey from the GrapevineEXTRA (by Union Works)

How to set up a post-purchase survey in your Shipping Confirmation/Delivery Emails

Written by Blanca Gongora
Updated over a week ago

Use a self-hosted custom font in the email designs (Advanced)

Advanced guide for using a custom font in the email designs.

Written by Bjorn Forsberg
Updated over a week ago

Updates needed for Store Pickup + Delivery app by Zapiet

Instructions for the Store Pickup + Delivery app by Zapiet.

Written by Bjorn Forsberg
Updated over a week ago

Go back to Shopify's default emails design?

Instructions for going back to Shopify's default email designs with just a few steps.

Written by Blanca Gongora
Updated over a week ago

Manually updating email links

This article describes how you can update the email links manually, to the latest version.

Written by Bjorn Forsberg
Updated over a week ago

FAQs and Troubleshooting

Can I re-align the email text?

Explains why it’s not possible to re-align the text in the emails within the editor.

Written by Blanca Gongora
Updated over a week ago

Why isn’t the link working in the ‘Customer Invite’ email?

Explains how to ensure that the 'Activate Account' button link works in the 'Customer Invite' email.

Written by Blanca Gongora
Updated over a week ago

Do I need to keep the OrderlyEmails app installed after exporting the email templates?

Explains why we need to keep the app installed for some advanced features of the app to work properly.

Written by Blanca Gongora
Updated over a week ago

Do I need to update my emails when changing my website theme?

Information about how the email designs are not linked to the website, so changing one will not affect the other.

Written by Bjorn Forsberg
Updated over a week ago

Email client compatibility for OrderlyEmails templates

The email templates created by OrderlyEmails are tested and optimized for the following email clients.

Written by Bjorn Forsberg
Updated over a week ago

Why are my emails marked as Spam?

How to ensure that the emails sent by Shopify are more likely to be delivered to the customers inbox.

Written by Blanca Gongora
Updated over a week ago

How do I change the price currency?

How to check and change the currency used in your emails.

Written by Blanca Gongora
Updated over a week ago

Why do fonts look different in some emails?

In some email software custom fonts are not supported, and will use a fallback font instead.

Written by Bjorn Forsberg
Updated over a week ago

I'm seeing code instead of the email design, when Shopify send the emails.

Steps to update your Shopify emails to use HTML instead of plain-text when sending emails.

Written by Bjorn Forsberg
Updated over a week ago

"{{ custom message }} missing" error when saving an email in Shopify

Written by Bjorn Forsberg
Updated over a week ago