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Send customer emails from your own email address, using SMTP
Send customer emails from your own email address, using SMTP

Describes the steps to setup sending emails using a custom address (SMTP)

Bjorn Forsberg avatar
Written by Bjorn Forsberg
Updated over a week ago

You can setup Digital Downloads Pro to send customer emails from your own email address, using your own SMTP server.

If not configured, emails will be sent from a Digital Downloads Pro with replies going to your Shopify store's email address. This ensures that emails are delivered to customer inboxes correctly, and securely.

Setup custom address using SMTP

  1. Go to the Settings page

  2. In the section Email SMTP configuration, click Manage SMTP Configuration

Fill out the SMTP configuration form

Note: The required details will depend on your email provider, we suggest checking their help articles for "SMTP" instructions. If you are unsure, contact our support team and let them know your email provider, and we'll try and help out.

  1. Username: This is usually the email address that you would like to send from. Example: [email protected]

  2. Password: The password for the entered username

  3. Outgoing SMTP server address: Your email providers smtp server details. Example:

  4. Once done, click "Save"

  5. When you save, the system will validate the provided details by trying to send a verification email to the shown email address, using your SMTP configuration.

  6. If validation is successful, click the link in the email received.

  7. If validation fails, the reason will be shown on screen.

If you are using Gmail as your email provider, and have 2-factor authentication setup on your Google Account, SMTP may fail even though the username and password are correct. Use a Google "App Password" for your configuration instead:

  1. Go to your Google Account.

  2. Select Security.

  3. Under "Signing in to Google," select 2-Step Verification.

  4. At the bottom of the page, select App passwords.

  5. Enter a name that helps you remember where you’ll use the app password.

  6. Select Generate.

  7. Copy/paste the password exactly as shown on screen into the SMTP configuration Password field.

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