You can setup Digital Downloads Pro to send customer emails from your own email address, using your own SMTP server.
If not configured, emails will be sent from a Digital Downloads Pro with replies going to your Shopify store's email address. This ensures that emails are delivered to customer inboxes correctly, and securely.
Setup custom address using SMTP
Login to Digital Downloads Pro
Go to the Settings page
In the section Email SMTP configuration, click Manage SMTP Configuration
Fill out the SMTP configuration form
Username: This is usually the email address that you would like to send from. Example: [email protected]
Password: The password for the entered username
Outgoing SMTP server address: Your email providers smtp server details. Example: smtp.gmail.com
Once done, click "Save"
When you save, the system will validate the provided details by trying to send a verification email to the shown email address, using your SMTP configuration.
If validation is successful, click the link in the email received.
If validation fails, the reason will be shown on screen.