Explains how to solve the "Account Inactive" message on your documents

Blanca Gongora avatar
Written by Blanca Gongora
Updated over a week ago

If you and your customers see the following message instead of your document content, this article is just for you.

If you find that clicking on the download PDF links displays the message shown above instead of the anticipated order details, it is likely due to your account being unsubscribed. To ensure the full functionality of the application, it is essential to have an active subscription.

Here is how you can subscribe to the free trial:

  1. Go to the "Account" tab

  2. Click the "Start your 14-day free trial" button to start your free trial.

  3. Once done, everything will start working for you.

Still having issues? No worries; feel free to get in touch with our friendly 24/7 support team.

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