Empty product list on some orders

How to fix the issue of the template showing no products on some orders

Bjorn Forsberg avatar
Written by Bjorn Forsberg
Updated over a week ago

In some cases, a template will show correctly but the products will be missing from the document.
This issue is unfortunately caused by a bug in the Shopify Order Printer app that has come up recently, which is caused by the "sorting" of the products in the template.

Basically, if it finds one of the products (a custom product) doesn't have the field filled out that is being sorted on (for example SKU) then it comes out completely blank.

The fix for this (until Shopify fix their issue) is to make sure all products have the field filled out that is being sorted on, or to disable sorting in the template temporarily. You can disable sorting in the template like this:

  1. Go into Order Printer Templates (Shopify admin -> Apps)

  2. Click the "Customize template" button for your design

  3. Go into the "Options and formats" section of the editor

  4. Change the "Sort products by" dropdown to "Original (unsorted)"

  5. Press the "Export to Order Printer" button and then copy/paste over the new template code into the Shopify Order Printer app.

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